Warranty / Returns / Refunds
All SGS products are fully warranted against any defects in materials or labor for a period of one (1) year from date of purchase. This warranty does not cover misuse, neglect, abuse, or natural disaster. Additionally, variations in appearance and appeal due to wood grain, color, figure, etc., are very subjective and neither warranted nor guaranteed. These items are made using natural organic materials and there will be variations in grain patterns, colors, figure patterns, etc.
Most Solid Ground Stands products are made to order, however we strive to keep our most popular products in stock and ready to ship. If we do not have yours in-stock when you order, we can typically have it ready in 3-4 weeks. If you would like to confirm the availability of any item before ordering, please feel free to contact us first. Once your order is shipped, it generally takes 2-5 days (continental U.S.) to arrive on your doorstep.
For all domestic USA orders - a flat rate charge for insured shipping will be added to each item in your order at checkout. Most items will be shipped via UPS or USPS. Flat rate insured shipping charges are $25 for stands, $20 for Wall Mounts, $10 for the PickBox, and $5 for the PickDish.
For all other orders (including international orders) - shipping costs will be calculated at checkout and added to your order. They are determined by the shipping company and based upon your shipping address and the size and weight of your order. USPS International Priority Mail is usually the best choice for International orders. Upon checkout, if you do not find options listed for your country, please contact us.
Any item to be returned must be unused and in the same condition as you received in order to be eligible for a return for exchange or refund. It must also be returned in the original packaging. If an item is defective, we will gladly accept a return for exchange or refund if received within 7 days of original sale. If item is not defective, it is at Solid Ground Stands' sole discretion to determine eligibility. You must contact us before returning any item. All international sales are final.
If you are returning an item for a refund or exchange, contact us first before shipping. We will send you an email to notify you we have receieved your returned item once your return is actually received and inspected. We will also notify you of the approval, conditional approval, or rejection of your exchange or refund.
To return your product, ship it in the original packaging to:
Solid Ground Stands LLC, 9156 East 37th Court, Tulsa, Oklahoma USA 74145
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any cost to SGS of your return shipping will be deducted from your refund.
Please understand we are not the shipping company, so we can not guarantee that we will receive your returned item. If you are shipping an item over $75, we strongly advise you to use a trackable shipping service and purchase shipping insurance.
We can only replace items if they are defective or damaged (please refer to our Warranty above). If you need to make an exchange for the same item, contact us immediately.
Refund (if applicable)
If you are approved for a refund, then your refund will be processed as soon as possible and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refund
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Solid Ground Stands LLC
8270 East 41st Street - Tulsa, OK - 74145 - 918.688.6790 - firstname.lastname@example.org